Senior Program Manager, 3PL Sort Center

Role Overview

• Serve as the primary Nordstrom on‑site point of contact at the Sort Center, providing leadership with the 3PL partner to ensure performance against established metrics and SLAs, while maintaining strong relationships with store leadership to support seamless operations and communication.
• Define, track, and publish KPIs that measure the health of the 3PL operation, including Cost, Service, Capacity, Backlog, Inventory Accuracy, and Cycle Time, and provide regular performance updates to senior leadership.
• Lead Weekly, Monthly, and Quarterly Business Reviews (WBR, MBR, QBR), driving shared accountability to performance metrics across Nordstrom and the 3PL partner.
• Support daily inbound and outbound execution, proactively identifying and resolving issues that impact flow, service, inventory accuracy, or exceptions.
• Partner cross‑functionally with DC Operations, Transportation, Inventory, Stores, Finance, and external partners to establish strong operating rhythms, governance, and alignment across the enterprise.
• Drive continuous improvement by identifying opportunities to improve flow, utilization, service, and end‑to‑end processes.
• Play a key role in program management for the Sort Center initiative, ensuring deliverables are met on time, within scope, and within budget.
• Ensure the Sort Center successfully adopts new capabilities, requirements, and functionality as part of the broader Nordstrom Supply Chain Operations and Transportation network.
• Own site‑level financial outcomes, including monthly invoicing, supply cost management, and reconciliation in partnership with Finance.
• Build strong collaboration with Nordstrom on‑site leaders across the sort center network to drive consistency and parity in operational performance.
• Drive the flow and execution of the day-to-day operations of the 3PL location, ensuring efficient processing of +2M cartons annually.

Requirements

• A bachelor’s degree in Supply Chain Management, Business Administration, or related field.
• 5+ years of experience in operations, transportation, logistics, or distribution center environments.
• Demonstrated experience leading projects and partnering across cross‑functional teams to solve complex operational and transportation challenges.
• Working knowledge of transportation networks, carrier operations, shipping platforms, and related supply chain systems, with proficiency in Microsoft Office and standard operational tools.
• Familiarity with yard management, carrier coordination, routing concepts, and how transportation decisions impact service, cost, and network flow.
• Strong analytical skills, including experience using data, metrics, and KPIs to identify trends, drive insights, and translate analysis into action.
• A strong sense of ownership and accountability for operational and transportation outcomes, with the ability to balance real time execution and proactive planning.
• Comfort navigating ambiguity and evolving scope while maintaining focus on results and enterprise impact.
• A collaborative mindset with the ability to influence teams and partners without direct authority.
• Excellent communication, negotiation, and leadership skills, paired with emotional intelligence to lead independently and build strong relationships.
• A passion for improving how work gets done and delivering great outcomes for customers, partners, and the broader network.

Benefits

• Medical/Vision, Dental
• Retirement
• Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources