About this role
Role Overview
- Ensure that all work assigned to them is completed accurately, on target and within regulatory standards
- Assist other RBC Investor Services (IS) departments/teams in the resolution of Client issues in order to maximize Client experience
- Pre-screen, prepare and input all financial and various non-financial transactions by standard cut off times
- Monitor and clear Workflow/Capture items within Service Level Agreements(SLA), and apply all quality control procedures
- Reconciliation and settlement of daily trades, and daily deposits and cheque processes
- Message all accounts where unusual actions have occurred
- Audit Transactions, question procedures, suggest improvements to processes and give accurate feedback to team members to help reduce errors and ensure a high accuracy rate
- Communicate effectively with both internal and external client groups
- Work with Manager to update Desk Operating Procedures and other tasks as assigned
- Strong technical and analytical skills in running/debugging various applications and macros.
Requirements
- Experience within Shareholder Services or similar multi-client mutual fund administration environment
- Good working knowledge / experience in the financial services industry, specifically in Mutual fund and Segregated Funds administration
- Sound knowledge of Mutual Fund and Segregated Fund taxation and compliance /regulation – including Registered Products
- Demonstrated ability to work successfully in a fast-paced, high stress environment
- Communicate effectively with both internal and external client groups
- Sound technical and analytical skills in running/debugging various applications and macros including MS Office
- Ability to work overtime/long hours especially around peak season (RRSP), month-end and year–end to support the team.
- Proven track record in leading initiatives, managing cross-functional relationships
- Completion of IFIC Mutual Funds Operations Course
- Unitrax Recordkeeping System knowledge
- FundSERV knowledge
- Ability to read/write French
Benefits
- Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate
- Working with an exciting, close-knit, supportive & dynamic group
- Opportunity to collaborate with other business segments within the bank
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Competitive compensation