Network Support Analyst

Role Overview

• Responsible for performing computer-related processes.
• Accurately performs and verifies data entry functions and produces required reports and records.
• Intakes user requests, diagnoses the problem and assists users with network access and resolving connection problems.
• Monitors network utilization and security systems.
• Provides technical support to end users and effectively answers questions.
• Notifies manager of significant problems and recurring errors on workstation hardware and software.
• Frequent and local travel to multiple office locations required.

Requirements

• Understanding of Credit Union operations and output requirements.
• Knowledge of network operations and related computer hardware and software.
• 3 years’ experience with PC hardware and software configuration and network support functions.
• Associates degree in Computer Science or related field.

Benefits

• Reasonable accommodations may be made in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
• Equal Employment Opportunity (EEO) policy.