About this role

Design and develop training curriculum tailored to the needs of the Customer Services and Payroll department.
Create engaging training materials, including manuals, e-learning modules, and presentations.
Conduct training sessions for new hires and ongoing training for existing staff.
Develop and maintain market Policies and Procedures related to customer service and payroll.
Serve as the subject matter expert for customer service and payroll functions.
Collaborate with IT teams to develop and enhance systems and tools used in the customer service and payroll functions.
Monitor and assess the effectiveness of training programs and policies, making adjustments as needed.
Work closely with other departments to ensure cohesive and streamlined customer service and payroll operations.

Associate/Bachelor's degree in Business, Human Resources, Education, or a related field.
Minimum of 3-5 years of experience in customer service and payroll functions.
Proven experience in developing and delivering training programs.
Strong knowledge of customer service and payroll systems and related IT solutions.
Excellent written and verbal communication skills.
Ability to present complex information in an understandable manner.
Strong organizational and project management skills.
Proficiency in MS Office Suite and experience with e-learning platforms.

Operations Training Specialist

Key skills