Head of HR, Fulfillment Operations

Role Overview

• Serve as the primary HR partner to senior level operations leaders across the network as a proactive hands-on leader who identifies and acts on opportunities and influences with authority.
• Translate business goals — including site growth — into workforce strategies, org design recommendations, and people plans
• Drive alignment between HR programs and operational outcomes: throughput, quality, cost, and employee engagement
• Own the strategy for retention across all levels, with a particular focus on high-churn markets
• Partner with Operations and the Recruiting team on optimal labor demand planning, ensuring sites are operating at optimal capacity, including overseeing vendor management of the seasonal/contingent workforce
• Build and refine our people programs including accountability structures to hit targets
• Use data to diagnose root causes of attrition and drive systemic fixes — not just tactical responses
• Design and deploy a talent development framework across different levels of the network, from frontline associates to senior leaders — building capabilities that reduce management attrition and strengthen the bench
• Lead the People Operations team across the network
• Drive consistency in HR processes, investigations, compliance, and employee relations across sites
• Ensure seamless onboarding, offboarding, and people operations execution as Stord opens new sites and integrates acquired companies
• Partner with the People team on M&A due diligence and integration for operations-related acquisitions

Requirements

• Proven experience managing HR for a workforce of 1,200+ hourly employees across multiple sites
• Demonstrated track record of reducing attrition and stabilizing a high-churn, high-volume workforce — with specific, quantifiable outcomes
• Experience as a strategic HR partner to Directors and VPs across the Fulfillment network
• Strong command of labor management, workforce planning, and contingent labor strategy
• Experience building and refining talent development programs for hourly and management populations
• Track record of developing and elevating HR teams
• Background in e-commerce fulfillment, 3PL, or retail distribution at companies with 2,000+ hourly employees (strongly preferred)
• Experience in high-churn, low-wage urban markets — Atlanta experience is a meaningful differentiator (strongly preferred)
• Comfort working in a fast-paced, PE-backed or high-growth tech-enabled company environment (strongly preferred)
• Familiarity with HRIS systems (Workday preferred) and data-driven HR analytics (strongly preferred)

Benefits

• Relocation assistance available