Operations Workflow Specialist

Role Overview

• Contributes to the plan of actions and assists in its execution to completion
• Proficiency in performing operation processes
• Corrective actions to address client servicing opportunities or risks related to the risk management products
• Exception-based reviews of notices, certificates, premium, images, and client requests and processes
• Interpret and accurately update insurance policies to loans
• Gathers, interprets, and uses complex data to develop actionable steps
• Handle incoming and outbound calls professionally, according to procedures and exceptions
• Collects, analyzes, and synthesizes amounts of diverse information, typically dealing with strict deadlines
• Analyzing in detail to discover the process, breaking them down to gain the understanding of why and how something occurred
• Using data discovered and creating a new process, writing the new process for procedures, and following it through
• Identified project requirements by interviewing requestor and subject matter experts
• Own, as needed the review process of request for Work Orders, developing the work order form, interviewing the requestor and SME’s
• Write the guidelines to be followed for expectations of the work
• Review and train others to follow through with execution seeing it through to the end
• Makes recommendations for process or procedure changes and/or recommendation for recurrence prevention
• During discoveries and while working all work orders must be engrossed in all details to alert management of process or procedure changes that should take place

Requirements

• High School Diploma or GED required
• 3 – 4 years related experience

Benefits

• medical, dental and vision insurance coverage
• 100% company-paid life and disability coverage
• 401k options with company match
• three weeks PTO by the end of the first year
• career growth opportunities