Key skills
CCommunicationCollaborationCustomer Success
About this role
Role Overview
- Ensuring the happiness and success of a portfolio of accounts.
- Developing strong relationships with Managers, Directors and C-level Executives within Learning and Development & Operations departments.
- Mapping organizational challenges, training and development needs and co-developing solution content and proposals together with Account Managers & Account Directors.
- Developing powerful evaluation decks that demonstrate real world impact against customers goals.
- Translating complex technology principles to key customer stakeholders.
- Translating customer business challenges to internal Attensi technical & product teams.
- Creating and delivering launch communication plans for successful solution launches.
- Driving knowledge about Attensi through participation in industry forums and events.
Requirements
- 3+ years of experience with customer-oriented work, in proven customer success roles.
- Previous experience working in technology businesses, interacting with technology stacks and software solutions is critical.
- Previous experience owning renewals on a significant but focused portfolio of business.
- Previous experience of working within account team structures, having regular collaboration & focus on customer success & owning measurable impact.
- A proven track record of supporting solution launches and engaging with senior customer stakeholders to ensure ongoing success.
- Fluency in Spanish is a big plus but not essential!
Benefits
- Energetic and social working environment
- Monthly social activities like game nights and company trips
- Opportunities for further development and growth in your role