Ensuring the happiness and success of a portfolio of accounts.
Developing strong relationships with Managers, Directors and C-level Executives within Learning and Development & Operations departments.
Mapping organizational challenges, training and development needs and co-developing solution content and proposals together with Account Managers & Account Directors.
Developing powerful evaluation decks that demonstrate real world impact against customers goals.
Translating complex technology principles to key customer stakeholders.
Translating customer business challenges to internal Attensi technical & product teams.
Creating and delivering launch communication plans for successful solution launches.
Driving knowledge about Attensi through participation in industry forums and events.
Requirements
3+ years of experience with customer-oriented work, in proven customer success roles.
Previous experience working in technology businesses, interacting with technology stacks and software solutions is critical.
Previous experience owning renewals on a significant but focused portfolio of business.
Previous experience of working within account team structures, having regular collaboration & focus on customer success & owning measurable impact.
A proven track record of supporting solution launches and engaging with senior customer stakeholders to ensure ongoing success.
Fluency in Spanish is a big plus but not essential!
Benefits
Energetic and social working environment
Monthly social activities like game nights and company trips
Opportunities for further development and growth in your role