Healthcare Customer Service, Collections Representative

Role Overview

• Answering a high volume of inbound calls
• Researching and responding to billing questions and inquiries
• Negotiating payments on patient account balances
• Communicating hospital financial policies to patients
• Maintaining a high level of Customer Service and professionalism

Requirements

• High school diploma or equivalent
• required
• 2+ years of healthcare customer service, healthcare collections, billing and healthcare insurance experience – required
• Epic – required
• CPAR, CHAA, and CFC Certifications
• preferred

Benefits

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Remote work options