Portfolio Manager, Service Delivery

Role Overview

• Govern and optimize a portfolio of initiatives across operations to achieve strategic, financial, and customer experience goals.
• Partner with executives, engineering, construction, and operations teams to prioritize investments, manage risk, and ensure funded programs deliver measurable value.
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Work with Senior Leadership, PMO, Program Managers, and Project Managers to ensure that approved initiatives are initiated, planned, and executed in line with portfolio priorities.
• Coordinate internal resources and third parties/vendors for the execution of projects.
• Establish and maintain the relationship with internal stakeholders and external vendors.
• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques.
• Partner with peers within Hotwire to help streamline processes, drive end to end process improvements and efficiencies, and provide overall support to cross functional teams when needed.
• Partner with the construction and operations organizations to ensure appropriate processes and mechanisms are in place in order to deliver key metrics.
• Consolidate status across programs and projects into executive-ready dashboards, scorecards, and portfolio health reports.
• Identify underperforming initiatives and recommend course corrections, de scoping, acceleration, or cancellation.
• Lead and direct the work of others.
• Translate corporate and technology strategy into a prioritized portfolio roadmap, balancing growth, regulatory, and maintenance needs.

Requirements

• At least 5 years of relevant work experience managing a strategic mix of programs & projects
• Bachelor’s degree or equivalent project management experience
• Experience in driving process improvement across diverse teams.
• Experience in reporting and analysis, and ROI analysis.
• High level of proficiency in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
• Knowledge of cable and telecommunications products and services.
• Knowledge of cable billing and dispatch systems and Salesforce.com
• Strong project management skills and knowledge of Project Management tools.
• Strong understanding of contract language and other agreements
• Understanding of how field organizations operate

Tech Stack

• SFDC

Benefits

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks