Function as the primary relationship manager for our highest-value customers
Establish a trusted adviser relationship with our customers to ensure their overall satisfaction with our products, technologies, and services
Understand and assess our customer’s business objectives to ensure deployment and adoption activities are aligned to a compelling vision and strategy for Lancope’s products and technologies
Engage with customer stakeholders to define and measure the value of Lancope’s products and technologies
Engage with the Sales team throughout the sales cycle to articulate the value of Lancope’s customer success strategies and capabilities to potential customers
Work directly with our Customer Success, Product, and Development teams to create a positive experience for large customers with escalated needs
Develop onboarding and getting-started materials for key customers to increase product consumption, satisfaction, and retention
Develop and refine internal processes to ensure efficient and consistent management of large customer accounts

Minimum 5-7 years of experience in account management, professional services or enterprise customer service
Strong customer focus and passion for helping customers succeed
Creative problem-solver with great attention to detail
Proactive and results-oriented, with strong prioritization skills
Excellent verbal and written communication skills
Self-starter with versatility to manage a wide variety of projects and new requirements
Experience with Network and Security products and technologies a plus
BA/BS preferred

Customer Success Manager

Key skills