Operations Trainer

Role Overview

• Collaborate with business leaders, business users and the Operations Learning Coordinator to plan and schedule training events including new employee training (on broker management systems), refresher training and continuing education.
• Collaborate with IT Staff to setup training environment i.e. test data and training scenarios etc.
• Work with Operations Learning Coordinator to define and execute key learning processes related to training registration, session availability, seat management, and custom learning requests.
• Provide training on the Propel project workflow & process training
• Serve as backup and collaborate with Operations Learning Coordinator on managing user access to BMS (Broker Management System) online learning solutions
• Support development of appropriate courseware tools and applications along with ongoing assessment of existing tools
• Develop and deliver BMS software application training programs and individual classes
• Present instructor-led training sessions in person or via web meeting process
• Review training materials and documentation to identify continuous improvement opportunities
• Identify and communicate any specialized training needs outside of BMS applications to business unit
• Respond to Service Desk tickets and inquiries in an effort to assist individuals with BMS “how to” application issues
• Administer learning evaluations and assessments as defined by the curriculum.
• Collaborate results analysis, make recommendations for training improvement, and integrate changes in curriculum and/or courses
• Work with BMS application teams to understand, learn and demonstrate solid knowledge of any changes and upcoming application upgrades/enhancements
• Participate in any upgrade and maintenance update testing
• Stay up-to-date with industry technology developments

Requirements

• Bachelor’s degree in adult learning, instructional design, business or related area of study
• 2-5 years of in-person and virtual instructional delivery or facilitation
• General knowledge of insurance and insurance brokerage operations
• Proven experience with adult learning principles
• Excellent written and oral communication skills, including instructional and presentation skills
• Excellent interpersonal skills, with a focus on motivational skills and positive attitude
• Ability to present ideas in business-friendly and user-friendly language
• Ability to absorb new ideas and concepts quickly
• Good analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Experience working in a team-oriented, collaborative environment
• Ability to travel between training locations

Benefits

• extended health benefits
• disability insurance
• RRSP matching
• paid-time-off benefits
• eligible bonuses and commissions for some positions