Manages all aspects of the account-service process.
Works closely with Producers and other HUB personnel on all aspects of client service, marketing, and renewal while adhering to HUB’s best practices and standard procedures.
Establishes and maintain strong business relationships with clients and insurance carriers.
Serves as client point of contact for day-to-day eligibility, claims, billing and benefit administration inquiries; acts as liaison between clients and insurance carriers to resolve service issues.
Seeks continued knowledge and stays abreast of changes in the insurance industry and other external conditions that may impact their clients.
Attend industry related continuing education training and courses.

High School Diploma / GED; College degree strongly preferred
3-5 years of benefit insurance related experience (brokage preferred) or equivalent combination of education & experience
Active Life & Health License
Ability to effectively and professionally communicate orally and in writing with internal and external customers
Critical Thinking: Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Ability to develop and maintain strong client relationships; work effectively with insurance and service vendors to gain cooperation in meeting clients’ needs.

Account Manager, Employee Benefits

Key skills