Act as a key leader of governance for the Salesforce ecosystem as managed by the TruOps team within Global Operations
Define the vision, strategy, and high-level roadmap to transform operational processes (lead-to-service) on the Salesforce platform for the B2B customer lifecycle
Partner and collaborate with stakeholders across the lead-to-service ecosystem (marketing, sales, pricing, legal, operations and billing, service) to establish consistent governance processes for implementing the vision and strategy for the Salesforce ecosystem
Define and monitor KPIs and dashboards to measure effectiveness of both the Salesforce program and the capabilities enabled within the Salesforce ecosystem
Lead a team responsible for creating and managing playbooks for operational processes for international roadmap and deployment of Salesforce, acquisition integration onto the Salesforce platform and new product/solution onboarding onto the Salesforce platform
Establish a master data strategy to govern the standards, guiding principles, tools and management of core data leveraged across the Salesforce platform and other TU functions and tools

15+ years’ experience in portfolio and program management, strategic planning
Bachelor’s degree in business, finance, analytics or information systems; Masters preferred
Experience in program governance, defining standards, creating playbooks, establishing operating models
Proficiency with KPIs, metrics, reports, dashboards and analytics
Ability to act independently, operate with ambiguity, facilitate decisions, lead teams and functions
Demonstrable ability to create strategies and plans, influence others, resolve conflict, build consensus
Experience with post-merger integration preferred
Knowledge of best practices in data modeling and data architecture
Process improvement experience, Lean/Six Sigma certification a plus
Portfolio and program management experience, PMP preferred
Experience with organizational change management methodologies, specifically Prosci, a plus

flexible time off for exempt associates
paid time off for non-exempt associates
up to 12 paid holidays per year
health benefits (including medical, dental, and vision plan options and health spending accounts)
mental health support
disability benefits
up to 12 weeks of paid parental leave
adoption assistance
fertility planning coverage
legal benefits
long-term care insurance
commuter benefits
tuition reimbursement
charity gift matching
employee stock purchase plan
401(k) retirement savings with employer match
access to TransUnion’s Employee Resource Groups

Senior Director, Salesforce Platform and Data Strategy

Key skills