The Performance, Strategy and Insight Director plays a critical role in the strategic operation of the Communications and Fundraising Directorate, by driving data and insight led decision making, strategic direction setting, and smooth operational delivery ensuring we are working effectively and efficiently to drive greatest impact.
The role will ensure data and insight is put at the heart of our work, by leading strong and effective CRM and data analytics functions, and that teams across the directorate are supported with clear directorate wide plans and strategy.

Passionate about ending poverty and want to be a part of making it happen, with commitment to WaterAid’s mission and values, and a working style that reflects these;
Alignment with WaterAid’s values and a commitment to driving Diversity, Equality and Inclusion
Experience of working within or with Senior Leadership Teams and influencing at an Executive Leadership level
Extensive experience of working in CRM systems (and the associated data pipelines and third-party integrations), data, insight, strategy and planning
successfully leading high calibre teams focussed on providing strategic direction and driving performance
Experience managing technology providers and delivery partners, including setting direction, overseeing performance and value for money, and shaping effective long-term supplier relationships.
Proven experience of being accountable for data quality and ensuring high standards are maintained and represented within wider organisational data governance.
Although not essential, we’d prefer you to have:
Experience working in international development non profit organisations, with insight into the external landscape, sector trends and the challenges faced by global INGOs

36 days’ holiday (including 8 Bank Holidays)
Option to buy an extra 5 days’ annual leave
Employer pension contribution up to 10 %
Flexible and hybrid working arrangements
Season ticket loan
Free annual eye tests
‘Give as you Earn’ charitable giving scheme
Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
Sabbaticals
One paid volunteer day each year

Performance, Strategy and Insight Director

Key skills