Regional Account Manager

Role Overview

• Focus on gaining new incremental revenue through cultivating relationships with established regional customers.
• Properly maintain customer agreements and provide a service escalation point for assigned customers.
• Prioritize the duties of the Field Account Coordinator(s) assisting them in coordinating the day-to-day needs of the assigned customers.
• Hit monthly and quarterly KPI's surrounding portfolio growth, renewals, and retention metrics.
• Actively work with assigned customers towards negotiation of a NuCO2 renewal agreements on a timely basis.
• Collaborate with Regional Sales Managers, National Account Executives, and Territory Sales Managers on the execution of a stewardship plan for each assigned customer account.
• Proactively identify and resolve any issues that could compromise customer loyalty – involving data set up, invoicing and equipment service.
• Provide assigned customers with periodic reporting of service levels and trends to build relationships beyond that of a "fire fighter" to drive long term customer loyalty.
• Provide accurate and timely retention, booking, and activation forecasts on a monthly and quarterly basis.
• Assist in the development and implementation of the company’s national price strategy relative to assigned customer(s).
• Thoroughly and accurately on-board new customers according to established timelines or schedules.
• Submit both new business and renewal contract packages according to guidelines.
• Respond accurately and timely to the customer and the NuCO2 organization as subject matter experts for assigned accounts where appropriate.
• Act as the escalation point for any customer issues and facilitate appropriate response in a timely manner including submitting any account adjustments / changes.
• Keep all work orders / cases working within established guidelines.
• Ensure any shared documents including customer contracts and pricing documents are accurate and current.
• Exceed minimum requirements for customer retention, portfolio growth, and case resolution.

Requirements

• Restaurant industry experience is highly preferred
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Effectively write reports, business correspondence, and procedure manuals.
• Effectively present information and respond to questions from groups of employees, managers and customers.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Proven customer service skills.
• Demonstrated business development skills.
• Successful in prospecting new customers.
• Proficient computer skills. MS office – Word, Excel, and PowerPoint.
• Strong organizational skills.
• Strong presentation skills.
• Ability to lead and motivate other NuCO2 associates in achieving key objectives.
• A minimum of 3 years’ experience in exceeding plan in outside business to business sales.
• Proven track record of building a regional customer base.
• A minimum of two years’ experience as a supervisor preferred.

Benefits

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities