Solutions Architect

Role Overview

• Support the establishment and maturation of the Enterprise Architecture practice, including the development and continuous improvement of architecture standards, principles, and methodologies.
• Lead collaborative solution design and architecture sessions to develop scalable, effective solutions that address complex business needs and challenges.
• Evaluate and recommend technology solutions, enhancements, replacements, or decommissioning options while balancing business value, usability, productivity, risk, and total cost of ownership.
• Partner with project management, product, and delivery teams to support initiative planning and execution, ensuring architectural alignment throughout the delivery lifecycle from ideation through implementation.
• Design and oversee scalable, resilient, and maintainable solutions across application, data, and integration domains while ensuring alignment with enterprise standards and long-term strategic direction.
• Identify and mitigate architectural risks and constraints related to scope, timelines, resources, security, technical complexity, and large-scale system integrations.
• Translate business requirements into technical and data requirements, including integration patterns, workflows, and source-to-target mappings that support improved user experience and business outcomes.
• Define and document architectural inputs to testing strategies and maintain architecture artifacts such as solution designs, diagrams, roadmaps, and technical documentation.
• Provide architectural guidance and oversight across application initiatives and IT portfolios to promote consistency, reuse, and adherence to enterprise standards.
• Partner with leadership and key business stakeholders to evaluate technology trends and opportunities and contribute to enterprise data, application, and platform roadmaps aligned with long-term business strategy.
• Drive adoption of AI, automation, and efficiency-enabling technologies by identifying opportunities for machine learning and intelligent automation, designing scalable and secure AI-enabled solutions, and supporting workflow automation, low-code/no-code platforms, and process optimization initiatives.

Requirements

• Bachelor’s degree in Computer Science, Business, Accounting, Finance, or a related discipline, or an equivalent combination of education and relevant professional experience.
• 5–10 years of experience in systems support, solution design, or enterprise technology environments.
• Proven experience designing and delivering data, integration, and analytics solutions across complex enterprise platforms.
• Strong project management, organizational, and mentoring skills, with the ability to influence stakeholders without direct authority.
• Demonstrated commercial acumen and strong customer-service mindset, with the ability to understand business operations and the downstream impacts of technology decisions.
• Experience contributing to or leading initiatives focused on process alignment, continuous improvement, and operational efficiency, including collaboration with global or distributed teams.
• Ability to translate strategic objectives into actionable solution designs and execution plans while managing timelines, dependencies, and outcomes.
• Experience with enterprise platforms such as Salesforce, ServiceNow, and Okta preferred.
• Solid understanding of ITIL-based service management principles and practices.
• Experience with TOGAF or other enterprise architecture frameworks, with the ability to apply architectural principles pragmatically in a delivery-oriented environment.

Tech Stack

• ServiceNow

Benefits

• Vision
• Medical
• Life
• Dental
• 401K