You handle customer inquiries and claims and interact with customers via inbound and outbound calls, email, and chat
You work closely with experienced colleagues and leaders who will challenge, support, and inspire you
You help optimize and automate our processes and contribute ideas to further improve the customer experience
Together with your team you will achieve daily and monthly targets — with focus, structure, and team spirit

Initial experience in customer support or claims handling — ideally in a medical or insurance-related environment
A confident, friendly manner and clear, empathetic communication
A structured, independent working style and good time-management skills

Attractive fixed salary
Tiered vacation entitlement starting at 28 days (up to 30 days). Time off on December 24 and 31
Choose between a free Swapfiets bike or a subsidized BVG Umwelt
or Deutschlandticket
Work hybrid — from your home office or our office in Berlin-Mitte
Work up to 60 days in another EU country
Access to free coaching sessions via nilo.health, our mental health platform
Try our products yourself! Choose between dentolo, petolo, or vitolo
Training budget starting at €750 per year
Regular (360-degree) feedback
Legendary summer and winter parties
Regular team events
Employee discounts via Corporate Benefits
Two volunteer days per calendar year
Pet-friendly office

Claims & Customer Service Agent – Part-time

Key skills