Owns the strategy and operations for how customers digitally receive their product‑related documents
Utilize paperless delivery channels such as electronic mail, text messages, and mobile applications
Drive results through a high‑performance culture—defining success measures and communicating outcomes to stakeholders
Supports the future vision and strategy for large‑scale initiatives
Prioritizes the most impactful outcomes and partners with the Digital Product Manager
Ensures effective change management to drive adoption of new processes
Measures and validates outcomes using data and insights
Plans, implements, and manages multiple complex initiatives simultaneously

5 years or more years of related experience preferred
Understanding of customer document processes, digital submission processes, and regulatory processes
Advanced proficiency in Microsoft Office and the collaboration and visual‑storytelling tool Mural
Experience with Agile work management tools such as Agility or other similar tools
Experience performing cost–benefit analyses to support prioritization and development of business cases
Experience in vendor management, including evaluating tools and managing deliverables
Strong analytical and reporting skills, using data to validate outcomes and guide decisions
Strong interpersonal and influence skills to collaborate effectively, resolve conflict, and gain alignment
High level of engagement, urgency, and customer focus in day‑to‑day decision‑making
Ability to solve complex business and operational problems using structured thinking

Digital Delivery Experience Manager

Key skills