Own supplier success & revenue retention
Ensure suppliers see clear ROI through pipeline generation and contract wins
Own retention (GRR) and expansion (NRR), with revenue growth as the output.
Build and manage supplier relationships
Act as the primary point of contact for suppliers on Civic Marketplace
Develop strong, trust-based relationships with founders, sales leaders, and GTM teams
Guide suppliers on how to position their offerings for public sector buyers
Drive supplier performance on the platform
Help suppliers improve their profiles, offerings, and responsiveness
Advise on best practices for RFQs, shortlists, and cooperative contract positioning
Proactively identify ways to increase supplier visibility and win rates
Lead strategic reviews & insights
Conduct regular business reviews with suppliers to assess performance and growth opportunities
Provide data-driven insights on buyer behavior, demand trends, and procurement patterns
Align supplier strategies with Civic Marketplace’s evolving product and marketplace dynamics
Partner cross-functionally
Collaborate with Customer Success, Product, and Partnerships teams to improve supplier experience
Feed supplier insights into product development (e.g., onboarding, search, RFQ flows)
Support go-to-market initiatives that drive supplier acquisition and engagement

2–4 years in Account Management, Customer Success, or Sales
Proven track record of driving renewals, expansions, or revenue growth
Experience in B2B SaaS or marketplace businesses is a strong plus.
You think beyond “support” and focus on measurable success (revenue, pipeline, adoption)
You can translate product capabilities into business outcomes.
Comfortable identifying upsell opportunities and driving conversations around value.
Able to balance relationship-building with revenue ownership.
Highly proactive and execution-oriented
Interest in public sector or marketplaces

Account Manager – Suppliers

Key skills