Key skills
CommunicationRemote WorkCustomer Success
About this role
Role Overview
- Provide customer support via phone calls, chat, and occasional emails
- Monitor and follow up on open cases to ensure timely and effective resolution
- Deliver high levels of customer satisfaction through professional communication
- Build and maintain strong relationships with customers and partners
- Meet performance targets set by both the client and internal teams
Requirements
- Fluent in German (C1–C2 level, written and spoken)
- Good command of English (minimum B2 level)
- Strong communication, problem-solving, and troubleshooting skills
- Previous experience in customer service or customer success is a plus
- Basic technical understanding
- Availability to work on-site in Athens
- EU Passport
Benefits
- Competitive gross monthly salary of €1,600 (14 salaries per year)
- Hybrid working model with 1 day per week remote work
- Discounted mobile plan with exclusive employee pricing
- Special offers on mobile devices through company partnerships
- Preferential rates across telecommunications services (mobile, internet, and landline packages)
- Annual €200 voucher for purchases at selected food retail partners
- Free access to leading online learning platforms (Coursera, Learnlight, Percipio, Skillsoft) for continuous professional development
- Exclusive employee discounts at a variety of retail stores and partner brands
- Modern and multicultural working environment
- Fully equipped office with comfortable break and relaxation areas
- Ongoing training and career development opportunities