You are Nelly’s voice for our business customers and support them with empathy, patience, and a keen eye for detail on all questions related to our products.
You communicate respectfully and ensure our customers always feel well supported.
You think proactively and beyond: you recognize customer feedback and opportunities for improvement early and pass them on to our Product team to continuously enhance our solutions.
You work closely with colleagues from various teams, especially Customer Success, Sales, and Product, because we believe in true collaboration across departments.

You have a completed bachelor's degree or an equivalent qualification.
You are motivated and enjoy interacting with and supporting customers.
You are reliable and able to work independently with a structured approach.
You are a strong communicator and present yourself confidently in customer conversations.
You have fluent German language skills, both written and spoken, and are confident communicating in English as well.

Flexible mobility: BVG public transport ticket or Swapfiets membership for maximum mobility in Berlin.
Stay healthy: Urban Sports membership for exercise, recovery, and balance.
Best work setup: High-quality hardware and tools for focused, efficient work.
Flexible working: trust-based working hours and a hybrid model.
Workation option: Work for up to 4 weeks per year from where new ideas are born.
Rapid growth: steep learning curves, high personal responsibility, and real development opportunities.
Purposeful impact: Join an AI-driven fintech that is sustainably transforming the German healthcare market.
Ownership over hierarchy: We trust in autonomous work and clear responsibilities.
Strong office vibe: modern, comfortable, dog-friendly office with real team spirit.
Well taken care of: free drinks and snacks—available at all times.

Customer Support Manager

Key skills