About this role
Role Overview
- Track customer concerns, identifying trends and driving calls
- Work cross-functionally to remove customer obstacles
- Ensure every customer has an extraordinary experience
- Listen for opportunities to upsell customers
Requirements
- Advanced command of the English language
- Calm under pressure and excellent at establishing rapport
- Adaptable to change
- Experience with Zendesk, Hubspot or similar technology
Benefits
- Customer-obsessed culture
- Opportunities for personal growth and development
- Remote-first environment