Customer Support Consultant, Fluent German and English

Role Overview

• Deliver outstanding customer support via emails, chats and calls
• Follow internal procedures and SOPs
• Collaborate with internal teams to ensure efficient issue resolution
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

Requirements

• Fluency in German and English (C1 or higher), both spoken and written
• At least 6-12 months of experience in customer support
• Strong analytical thinking and research skills
• Positive, proactive and responsible attitude
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits

• Flexible, rotating 6-hour shifts, Monday to Friday: 8 AM – 2 PM and 2 PM – 8 AM (CET)
• Opportunity to work fully remote
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development