Partner closely with the GM to translate strategy into actionable quarterly and annual operating plans, with clear milestones, ownership, and measurable outcomes
Serve as the connective tissue across the business—ensuring alignment between growth strategy, product/content development, and client delivery
Design and lead the operating rhythm of the business, including weekly business reviews, monthly operating reviews, and quarterly planning cycles
Establish governance frameworks, decision-making processes, and risk management practices that drive clarity, speed, and accountability
Own end-to-end performance visibility across pipeline, revenue growth, content readiness, client execution, and realized savings
Build executive-level dashboards and insights that inform decisions and highlight opportunities to accelerate growth
Drive complex, cross-functional programs spanning content strategy, clinical build, solution design, analytics, client delivery, and customer support
Proactively identify dependencies and execution risks, removing bottlenecks to ensure on-time, high-quality delivery

Minimum of eight (8) years of experience in Strategy & Operations, Product Ops, BizOps or Management Consulting, ideally within healthcare or healthcare technology.
Demonstrated success driving cross-functional execution without direct authority, including managing complex dependencies and timelines.
Strong quantitative and analytical capability—experience building KPIs, dashboards, operating reviews, and performance narratives.
Experience improving processes and operating systems (planning, governance, reporting, handoffs) in a scaling organization.
Strong communication skills with the ability to synthesize ambiguity into clear recommendations, decisions, and action plans.
Familiarity with healthcare claims/payment workflows and/or savings-based value propositions (or strong adjacent experience).

Director, Business Operations – Prepay Editing

Key skills