Coordinates support for franchise partners with Design and Construction for PIP support.
Orchestrates inn openings, property transfers, and ownership changes with existing and new franchisees.
Networks franchise partners with approved vendors.
Works closely with other departments to provide operational support for franchise partners.
Reviews inn level rate strategies and marketing strategies to ensure brand goals are met.
Coordinates and conducts conference calls, meetings, and training sessions.
Promotes growth, upholds brand standards, and implements brand initiatives.
Acts as trainer and coach for franchisees in customer service and guest relations.
Analyzes financial reports of the franchise operations department.
Tracks and maintains regional data including brand-compliant standards.
Completes minimum property visits and conducts inspections as required.
Facilitates inn tours with senior management as requested.

Bachelor’s degree in a related field or equivalent work experience
5 years of hospitality hotel operations experience with a proven track record
Hotel franchise operations experience preferred
Goal-oriented and self-motivated individual with excellent relationship-building skills
Ability to work with different cultural backgrounds
90% travel required
Availability on nights, weekends, and holidays to serve the needs of franchise partners
Analytical and critical thinking skills with an advanced understanding of cash flow and profitability
Ability to evaluate and make recommendations based on market supply and demand characteristics
Computer literate and proficient in Microsoft Office.

Franchise Operations Director

Key skills