Customer Success Manager

Role Overview

• Active creator of genuine customer experiences
• Apply product knowledge in the software domain and communicate solutions
• Build trust and deliver presentations
• Empathetic communication across multiple channels

Requirements

• Commercial training (apprenticeship) or university degree
• Experience in sales or customer service, ideally in a software environment
• IT affinity and an understanding of processes in trade and manufacturing
• Strong communication skills, self-responsibility, and a desire for professional development

Benefits

• Secure job within a successful corporate group
• Up to 60% home office – flexible, modern remote work culture
• Excellent development opportunities and individual support
• Agile goal planning with OKRs – you know what matters
• Open communication & flat hierarchies – short decision paths and quick decisions
• Room for ideas and genuine opportunity to help shape things – this is very important to us
• A team you can rely on – collegial, motivated, and humane
• JobRad (company bike), work café with table football, quiet room, employee discounts, events, and much more