About this role
Role Overview
- Perform advanced billing and collection activities
- Act as Lead IBC Assistant
- Make collection calls, verifying accuracy and completeness of claims
- Handle discounts, adjustments, and charge corrections
- Contact insurance companies and collection agencies regarding expediting payments
- Train and provide guidance to other IBC Assistants
- Perform collection follow-up duties on specific financial classifications
- Review remittance advises for rejection and accuracy of payment amounts
- Support customer service unit in answering billing and collection questions
Requirements
- High school diploma or equivalent
- 3 years of experience in billing or insurance
- No specific certification/professional license required
- Post-secondary education (2 years) preferred
- Collections strategies
- Computer literacy
- Confidential data handling
- Medical terminology
Benefits
- Up to 22 days of vacation
- 10 recognized holidays
- Sick time
- Competitive health insurance packages with priority appointments and lower copays/coinsurance
- Free Metro transit U-Pass for eligible employees
- Defined contribution (403(b)) Retirement Savings Plan, starting at 7%
- Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians
- 4 weeks of caregiver leave to bond with your new child
- Tuition coverage for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us