Communications Lead

Role Overview

• Develop and support impactful communications plans, including creative campaign concepts, implementation approaches, and timelines.
• Manage partnerships and relationships across the business, specifically within our North America operations, to align practices to successful outcomes.
• Create compelling content across channels, including email, intranet articles, blogs, and video briefs, adapting messages for different audiences and formats.
• Build a deep understanding of audience needs and operational priorities, including language considerations, to deliver targeted and effective communications.
• Lead the planning, delivery, and ongoing management of newsletters, town halls, and other key communication moments.
• Build strong, trusted relationships with leaders and internal partners to enable clear, effective, and timely communications.
• Mentor team members and interns, demonstrating both knowledge and expertise.
• Identify and shape key issues and messages by gathering, analyzing, and integrating information from multiple and sometimes competing sources.
• Identify opportunities for standardization, and support processes that drive consistency and efficiency when it comes to communications across our North America operations.
• Communicate with purpose to inform, engage, build alignment, and support meaningful behavior change.
• Confidently manage multiple priorities, assessing urgency and impact while maintaining quality and accuracy.
• Monitor and measure the effectiveness of communications across channels, using insights to inform future decisions.
• Collaborate closely with the rest of our marketing, communications, and public relations organization, including our graphic design and video teams, digital teams responsible for our intranet content, leadership and functional communications team and others

Requirements

• Excellent written and verbal communication skills
• Detail-oriented and organized, with exceptional prioritization skills
• Ability to communicate with partners of all levels
• Strong organizational and project coordination skills, with the ability to coordinate multiple projects simultaneously and adapt to changing environments
• Excellent collaboration and strategic planning skills
• Ability to work with a team, as well as independently and with minimal supervision
• Demonstrated proficiency with web-based tools and Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint
• Experience working within another large organization is considered an asset
• Post-secondary degree in communications, public relations, English, journalism, or marketing preferred
• 10+ years’ progressive experience working in a communications-related role for large, complex organizations

Benefits

• health, dental, and vision plans
• wellness program
• health care spending account
• wellness spending account
• group registered retirement savings plan
• employee stock purchase program
• group tax-free savings account
• life and accidental death & dismemberment (AD&D) insurance
• short-term/long-term disability plans
• emergency travel benefits
• tuition reimbursement
• professional membership fee coverage
• paid time off