Act as the de facto Product Owner, owning backlog definition, prioritisation, and acceptance criteria
Lead discovery workshops and translate business needs into clear, actionable user stories
Make day-to-day decisions on scope, trade-offs, and functional design in alignment with stakeholders
Perform Salesforce configuration (objects, fields, flows, validation rules, page layouts, permissions, etc.)
Configure and adapt managed package functionality within defined constraints
Partner with technical teams on more complex customisations and integrations
Drive day-to-day delivery execution, ensuring progress against sprint and milestone commitments
Coordinate across business, QA, and technical teams to remove blockers and maintain momentum
Own UAT readiness, execution, and business sign-off
Define and execute test scenarios and acceptance criteria
Lead defect triage with clear prioritisation and resolution direction
Ensure functional continuity of all business processes post-migration
Act as the primary bridge between business and technical teams
Facilitate bilingual workshops and ensure alignment across Mandarin and English-speaking stakeholders
Ensure all key artefacts (user stories, test scripts, training materials) are delivered bilingually

5+ years in Salesforce consulting roles with hands-on configuration experience
Proven experience acting as a Product Owner or functional lead on Salesforce implementations
Experience driving delivery in Agile or hybrid environments
Strong track record of owning features end-to-end (requirements → build → test → release)
Travel & Hospitality domain experience (booking, reservations, pricing, inventory)
Experience working with complex Salesforce managed packages (ISV solutions)
Experience in data migration projects (mapping, transformation, validation)
Experience with Alibaba Cloud or China-based deployments
Prior experience in cross-border or bilingual delivery environments
Fluent in Mandarin and English
Strong decision-making ability
comfortable operating with ownership, not just facilitation
Hands-on, detail-oriented, and execution-focused
Able to balance speed with structure in a complex delivery environment

Business Consultant, Salesforce – Hands On Delivery Lead

Key skills