own the full pre-sales technical experience for enterprise accounts—guiding prospects through evaluation, product demos, architecture design, and proof-of-concept stages
collaborate closely with Account Executives and Sales Leadership to drive growth and align technical value to business goals
partner with onboarding and Customer Success teams to accelerate time-to-value and ensure long-term adoption success
support the review and alignment of technical content within RFPs and RFIs without owning full proposal management
serve as a strategic voice between Sales and Product—surfacing feedback, identifying feature gaps, and influencing roadmap direction
build and maintain reusable technical assets including lab environments, demo flows, battlecards, and scripts to support a scalable AE-to-SE model
represent NinjaOne at enterprise-facing industry events, conferences, and customer forums
help shape the future of the Enterprise SE function as a founding member of the team, contributing to playbooks, processes, and cross-functional alignment

10+ years in a pre-sales engineering, solutions architecture, or technical consulting role supporting enterprise B2B SaaS customers
proficiency in Windows environments (registry, services, performance troubleshooting)
familiarity with Linux/macOS systems and basic command-line troubleshooting
strong understanding of networking concepts, including DNS, VPNs, firewalls, and endpoint protections
hands-on experience with RMM tools, ITSM platforms, and endpoint lifecycle management
scripting experience in PowerShell, JavaScript, &/or VBScript is strongly preferred
experience with Salesforce, Jira, Highspot, or equivalent systems is required
bachelor’s degree preferred but not required. Technical certifications (e.g., CISSP, Security+, cloud architecture) are a plus

Enterprise Solutions Engineer

Key skills