Director – Facilities Operations – Talent Management

Role Overview

• Oversee all facilities training programs, including curriculum development and content creation (videos, guides, resources, etc.).
• Lead monthly service manager training sessions (onsite) and support regional initiatives.
• Revamp and audit facilities training programs to ensure relevance and effectiveness.
• Partner with Director of Facilities Operations to provide oversight and confirmation of travel arrangements for field manager training.
• Oversee facilities new hire onboarding status, ensuring timely completion and attendance across all regions.
• Own and manage the learning management system (LMS), ensuring accurate tracking, reporting, and functionality for training purposes.
• Track training progress for facilities-related assignments and communicate updates to Regional Directors of Facilities (RDOFs).
• Assign facilities training to field teams in partnership with property operations and oversee compliance with deadlines; work closely with HR on other training needs.
• Review work order patterns with supervisor to identify trends and training needs.
• Track and report on facilities training program effectiveness, including establishing goals, measuring outcomes, and analyzing ROI for related initiatives.
• Manage the succession planning bench for facilities roles and oversee development plans for maintenance techs aspiring to become supervisors (company-wide and specific strategies as needed).
• Meet monthly with RDOFs and Regional VPs to review facilities recruitment and training needs, including open positions, turnover, disciplinary actions, and succession planning.
• Collaborate with supervisor to design and implement new service-related initiatives and processes (e.g., preventive maintenance plans, inventory systems, facilities assessments), including:
• Identify organizational training gaps and create solutions for developmental issues and facilities bench building (processes, vendors, initiatives).
• Vet vendors, manage communication, and oversee rollout and training for new vendor partnerships.
• Update training frequency and cadence to keep content dynamic and aligned with any new initiatives.
• Take ownership of a specific subject matter area for the organization (as assigned).

Requirements

• 5+ years of experience in facilities operations and training leadership roles.
• Proven ability to design, implement, and manage large-scale technical and mechanical training programs.
• Strong leadership and communication skills with experience managing systems and LMS platforms.
• Ability to travel up to 75% of the time.
• Highly organized with strong analytical skills for identifying patterns and creating solutions.
• Experience in vendor management and process improvement initiatives.
• Proficiency in Microsoft Office Suite; familiarity with an LMS and training technology platforms is a plus.

Benefits

• Dental
• Vision
• 401(k) with Employer Matching
• Medical & Dependent Care Flexible Spending Accounts (FSA)
• Life Insurance
• Sick Leave
• Paid Time Off
• Paid Pregnancy & Childbirth Leave
• Paid Paternity Leave
• Health Insurance
• Health Savings Account (HSA) with Employer Matching
• Short-Term & Long-Term Disability
• Preferred Membership Pricing at Local & National Companies
• CoreGiving Volunteer Days
• Referral Program
• Charity Matching Program