The Director of Operations oversees and enhances daily operations for an asset-light waste management platform, ensuring efficient delivery of waste, recycling, and sustainability services through a national vendor network.
Track key performance metric such as service completion, response times, costs, and efficiency to support data-driven decisions.
Use operational technology platforms to track services, communicate with vendors, and improve reporting, visibility, and efficiency.
Lead the rollout of new systems and tools, supporting training and adoption to improve usability and team performance.
Work with regional and national vendors to negotiate service agreements and pricing, ensuring reliable service and competitive terms.
Address vendor performance issues, service disruptions, and escalations to keep operations running smoothly.
Work with Sales and Account Management teams to support clients onboarding and ongoing service delivery, ensuring a smooth customer experience.
Manage budgets and vendor costs to ensure financial control and support growth.
Lead and develop operations team members across vendor management and customer operations to build strong, scalable teams.
Ensure operations comply with environmental, transportation, and waste disposal regulations to reduce risk and maintain integrity.

Bachelor’s degree in Business, Operations, Supply Chain, Environmental Management, or a related field.
8+ years of operational experience in waste management, logistics, environmental services, facilities services, or other multi-vendor/asset-light service platforms.
8–12 years of leadership experience in operations.
Proven experience leading and developing high-performing teams.
Strong ability to make data-driven decisions to optimize operations.
Expertise in negotiating and managing vendor relationships.
Experience designing and executing operational processes.
Strong financial and margin management skills.
Experience managing contracts and service level agreements (SLAs).
Excellent communication and problem-solving abilities.
Advanced proficiency in MS Excel.

Comprehensive health and dental benefits
Employer matching of employee retirement contribution
Supportive work-life balance: hybrid/in-office work schedule
Supportive of professional development
Dynamic and international working environment
Will work in close coordination with Reconomy teams in the Americas and periodically with other regions

Director, Operations

Key skills