Provide secretariat and administrative support for operational meetings and team activities
Document management and control on behalf of the Operations Hub
Developing internal document management governance for internal stakeholders
Ensuring formatting and presentation consistency across documents and outputs and performing periodic reviews
Supporting operational data analytics and validation
Risk log management and upkeep
Producing report summaries of risks, issues, and KPIs ahead of governance meetings
Inbox and service desk management
Triage and categorisation of queries. Routing queries and requests to relevant teams
Stakeholder coordination and maintenance of stakeholder lists
Supporting continuous improvement activities and operational projects

Pro-active problem solving
Strong organisational skills, with the ability to manage multiple tasks and priorities
Good attention to detail, particularly in document preparation, formatting, and version control
Strong written and verbal communication skills
Ability to communicate effectively with a range of stakeholders, including senior leadership
Able to grasp complex concepts and capture key information without knowing the subject matter
Able to use logic and reasoning to identify improvements or alternative solutions to problems
Self-starter: Comfortable working with limited guidance and minimal supervision
Ability to work with data at a basic level (e.g., data entry, validation, simple spreadsheets)
Competent with Microsoft Office applications (Excel, Word, PowerPoint, Outlook)
Comfortable learning new systems, platforms, and workflows.
Positive attitude, willingness to learn, and proactive approach to problem‑solving
An interest in automation and automation tools
Ability to explain technical scenarios/issues to non-technical audience
Knowledge and understanding of business processes
Qualification or training in ISO 9001, ISO 27001, or a similar document management / quality management system
Experience using document management platforms (e.g., SharePoint, Confluence)
Experience coordinating meetings or supporting governance forums
Understanding of the current UK energy policy landscape and regulations

Annual performance based bonus, up to 10%
25 days annual leave, plus eight bank holidays
Up to 8% pension contribution
Financial support and time off for study relevant to your role, plus a professional membership subscription
Employee referral scheme (up to £1500), and colleague recognition scheme
Family friendly policies, including enhanced maternity leave and shared parental leave
Free, confidential employee assistance, including financial management, family care, mental health, and on-call GP service
Three paid volunteering days a year
Season ticket loan and cycle to work schemes
Family savings on days out and English Heritage, gym discounts, cash back and discounts at selected retailers
Employee resource groups

Scheme Operations Analyst

Key skills