About this role
Role Overview
- Validate live deposit and withdrawal activity using internal monitoring tools and anti-fraud alert systems.
- Detect and intercept suspicious transaction patterns, including carding, money laundering (AML), account takeover (ATO), and payment method abuse.
- Analyze player behavior at the cashier level to uncover organized fraud rings and sophisticated bonus abuse linked to payment schemes.
- Apply immediate risk mitigation actions, independently triggering transaction holds, account freezes, and payment method restrictions.
- Drive KYC and EDD (Enhanced Due Diligence) requests for suspicious accounts to strictly validate player identities and source of funds.
- Manage and resolve complex chargeback disputes and internal JSM tickets related to financial suspicions without compromising operational SLAs.
- Partner with Compliance, Payments, and Finance teams to conduct deep-dive investigations into financial anomalies and potential security breaches.
- Document audit-ready case notes and maintain accurate internal tracking tables for all anti-fraud and payment actions.
- Optimize workflows by reporting bugs in payment logic, clarifying risk rules, and suggesting improvements to automated velocity checks.
Requirements
- 1+ year of hands-on experience in payments fraud, risk operations, or financial crime monitoring (preferably in iGaming or FinTech).
- Strong understanding of payment ecosystem mechanics, including credit card processing, e-wallets, and chargeback lifecycles.
- Proven ability to make fast, autonomous decisions under time pressure with high operational accuracy.
- Readiness to work in a 24/7 environment on a structured 4/2 rotating shift schedule (morning, evening, and night shifts).
- Intermediate (B1+) English level to communicate clearly with international payment partners and maintain documentation.
- Native Ukrainian or Russian.
Benefits
- Paid maternity/paternity leave + monthly childcare allowance.
- 20+ vacation days, unlimited sick leave, emergency time off.
- Remote-first + tech support + coworking compensation.
- Team events (online/offline/offsite).
- Learning culture with internal courses + growth programs.