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Business Executive Operations – National Growth Performance Executive, Client Services at Bank of America | JobVerse
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Business Executive Operations – National Growth Performance Executive, Client Services
Bank of America
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Business Executive Operations – National Growth Performance Executive, Client Services
Newark, Maryland, United States of America
Full Time
6 hours ago
$165,000 - $261,900 USD
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Key skills
Leadership
Risk Management
Communication
About this role
Role Overview
Manages multiple operations segments or divisions for a site, region, product line, or business group within the bank's internal operations
Resolves broad operational issues and ensures compliance with policies
Leads implementation of opportunities to improve process performance and operating efficiency
Oversees leadership development and execution to drive Operational Excellence
Manages the overall budget and expenses and performs reporting and forecasting
Develops strategies to improve and grow current processes leveraging data and performance metrics
Implements an enhanced risk framework by establishing a proactive risk management culture
Ensures offers are delivered compliantly, transparently, and aligned to Responsible Growth
Requirements
5+ experience within client-facing operations
Demonstrated success driving consistent adoption of growth practices across multiple teams/regions/managers
Proven competency in change leadership, continuous improvement, and cross-functional program execution
Strong track record leading teams that define, manage, and analyze KPIs and performance metrics
Experience monitoring and mitigating risks tied to disclosures, eligibility, data accuracy, third-party execution, and documentation
Proven ability to align performance expectations and incentives with risk discipline and client-centric behaviors
Excellent communication skills
Benefits
Industry-leading benefits
Access to paid time off
Resources and support for employees
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