Business Executive Operations – National Growth Performance Executive, Client Services

Role Overview

• Manages multiple operations segments or divisions for a site, region, product line, or business group within the bank's internal operations
• Resolves broad operational issues and ensures compliance with policies
• Leads implementation of opportunities to improve process performance and operating efficiency
• Oversees leadership development and execution to drive Operational Excellence
• Manages the overall budget and expenses and performs reporting and forecasting
• Develops strategies to improve and grow current processes leveraging data and performance metrics
• Implements an enhanced risk framework by establishing a proactive risk management culture
• Ensures offers are delivered compliantly, transparently, and aligned to Responsible Growth

Requirements

• 5+ experience within client-facing operations
• Demonstrated success driving consistent adoption of growth practices across multiple teams/regions/managers
• Proven competency in change leadership, continuous improvement, and cross-functional program execution
• Strong track record leading teams that define, manage, and analyze KPIs and performance metrics
• Experience monitoring and mitigating risks tied to disclosures, eligibility, data accuracy, third-party execution, and documentation
• Proven ability to align performance expectations and incentives with risk discipline and client-centric behaviors
• Excellent communication skills

Benefits

• Industry-leading benefits
• Access to paid time off
• Resources and support for employees