Join Ticketek team based in Brisbane and work closely with clients from QLD's most prestigious venues.
Ensure each client receives a high standard of service delivery and continuity across their accounts.
Liaise directly with clients and various internal departments including marketing, web, technology, and finance to maintain high levels of service delivery.

Client Relationships: Partner with clients to define event ticketing build requirements and timeframes, delivering accurate builds and providing timely insights.
Event Operations: Master the ticketing system to build and maintain events, while managing end-to-end ticketing operations on event days.
Event Day Delivery: Provide on-site testing and engagement throughout events, including managing Box Office staff, post-event reporting, operational feedback, and settlements.
Marketing Collaboration: Partner with internal and external leads to ensure promotional strategies are implemented and fulfilled seamlessly.
Business Development: Work with the State Manager to innovate and provide value-added solutions that increase ticket sales and build brand profile.
A Passion for Live Events: You live for the energy of live events and understand the "Fan as our Star" philosophy.
Brand Ambassadorship: You demonstrate a client-focused attitude and communicate with style and professionalism across all levels.
Problem-Solving: You possess sharp attention to detail and the ability to troubleshoot complex issues in fast-paced environments.
Relationship Mastery: You have the ability to develop new and existing relationships, resolving client problems in a helpful, efficient manner.
Technical Aptitude: You have an understanding of (or the ability to quickly learn) complex ticketing systems and digital processes.
Experience working in events or ticketing systems is desirable.

Client Ticketing Services Manager

Key skills