Performs moderately complex activities supporting the assignment, sourcing, gathering, furnishing and movement of financial and client information and data according to the established guidelines and procedures
Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
Reviews and approves required account documentation
Identifies risk and opportunities for process improvement based on an understanding of how the work impacts other operational units
Maintains knowledge of operational processes and assists in training less experienced team members
Performs quality assurance reviews, testing and training to ensure high performance accuracy of performance metrics and quality standards
Supports inquiries and requests received from the line of business in a timely manner
Evaluates efficiencies and identifies areas of improvement and growth to the overall process
Ensures all assigned daily initiatives, deliverables, and events are completed timely and accurately
Supports risk management and audit processes, including identification of issues, development of mitigation strategies, and exam preparation
Reviews and updates procedures as needed to ensure they are accurate and up to date.
Adheres to record retention guidelines and standards.
Requirements
Ability to work well with internal and external team partners
Able to manage workload during high volume periods
Strong written and verbal communication skills
Strict attention to detail and accuracy
Must be available to work extended hours during periods of high volume
Excellent organization skills; ability to prioritize and handle multiple tasks independently
Proficient PC skills, including Microsoft Excel and Outlook
Prior experience working with the review or reconciliation of transactional/security data for investment products (i.e. cost basis, pricing, corporate actions, etc.) (desired)
Strong understanding of financial markets and investment assets, to include equity, fixed income, and alternative investment securities (desired).
Benefits
Industry-leading benefits
Access to paid time off
Resources and support to employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.