Legal Operations Director

Role Overview

• Lead the vision and execution of Legal Operations to build a scalable, efficient, and high-performing team.
• Drive clarity, accountability, and operational alignment across the Legal function.
• Build workflows with AI at the center, automating what doesn’t require human attention and prioritizing what does.
• Serve as the primary administrator for legal technology platforms. Own and optimize the legal-tech stack, with deep accountability for Ironclad configuration, workflow design, reporting, and adoption.
• Design and manage legal intake and matter-management processes (ticketing/queues, triage, SLAs) to route work efficiently and increase self-service.
• Evaluate and implement additional technologies (workflow automation, AI-enabled tools, knowledge systems, e-signature, document management) that improve speed, visibility, and scale.
• Build and maintain legal knowledge repositories, playbooks, templates, and process documentation (e.g., Confluence) to enable self-serve contracting and reduce routine legal touchpoints.
• Define, track, and report on KPIs for cycle times, throughput, backlog, service levels, and operational risk.
• Use data and root-cause analysis to drive continuous improvement and process simplification.
• Lead change-management efforts for new systems, processes, and organizational shifts, including communication plans, training, and adoption tracking.
• Build the Legal Operations function from the ground up and scale the team over time as the company grows.
• Oversee vendor relationships for legal technology, ALSPs, and outside counsel, including selection, contracting, performance management, and cost optimization.
• Own or co-own e-billing and outside counsel spend management, partnering with Finance to track spend, enforce billing guidelines, and identify savings opportunities.
• Help manage the Legal department budget and forecasts; ensure disciplined financial operations across tools, vendors, and outside counsel.
• Oversee virtual data rooms and legal operations support for M&A, financings, and other strategic transactions.
• Adapt to evolving business needs and perform other duties as assigned.

Requirements

• 8+ years of Legal Operations experience within a high-growth technology or services company, and ideally 2+ years managing and developing a team.
• Hands-on expertise implementing and optimizing Ironclad or a similar CLM in a high-volume environment.
• Experience with at least one of: legal intake/matter-management systems, e-billing/outside counsel management, or legal analytics tooling.
• Building Claude skills for legal tasks
• Strong operational and analytical capabilities; able to define KPIs, build dashboards, and communicate insights through data.
• Proven success leading cross-functional initiatives and complex change-management efforts.
• Excellent communication, stakeholder management, and executive presence.
• Ability to operate in fast-paced, ambiguous environments with a continuous-improvement mindset.

Benefits

• Health, dental, and vision care for you and your family
• Life insurance
• Mental wellness coverage
• Fertility and growing family support
• Flex Time Off in addition to company-paid holidays
• Paid family leave, medical leave, and bereavement leave policies
• Retirement saving plans
• Allowance to customize your work and technology setup at home
• Annual professional development stipend