Ensure smooth order fulfilment by partnering with Logistics and Supply Chain teams, tracking availability risks and proposing actions to stabilize performance.
Manage and resolve operational issues such as delivery defects, shortages and appointment rejections, coordinating closely with Amazon Vendor Central teams.
Monitor Amazon defect and chargebacks reports, drive corrective actions and follow‑ups to reduce financial and service impact.
Collaborate with Finance and Customer Service on invoice investigations, payment holds and data inconsistencies.
Use internal and external data and analytics tools (e.g., Excel and Power BI) to identify trends, investigate root causes, and support corrective actions for recurring operational issues.
Track recurring issues, document actions and support ongoing process improvements to enhance operational execution.
Collaborates with the team and cross-functionals on various projects, each in their fields to execute on e.g. product launches, market expansions and deal events.

Bachelor’s degree in a business‑related field.
Proven experience in Amazon 1P operations or broader e‑commerce operations, including coordinating operational processes.
Skilled in working with Amazon Vendor Central around purchase orders, shipments, defects and case management.
Comfortable using Excel and BI tools for analysis.
A structured and detail‑oriented problem solver who communicates effectively, builds partnerships across functions, and works confidently in an international matrix environment.
Additional languages such as French are a plus.
Fluent in English
All Applicants are requested to deliver their CV in English language.

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Working at Essity means a chance to improve well-being for people and opportunities to drive positive change for the society and the environment.
As an employee at Essity, you will belong to a team where you feel valued, are safe, supported to grow and challenged to generate business results in a friendly and open atmosphere.
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Operations Specialist – Europe

Key skills