Handle inbound and outbound patient calls with professionalism and empathy
Schedule, confirm, and reschedule appointments to maximize provider availability
Conduct patient intake, including demographics and insurance information
Verify insurance eligibility and assist with basic billing-related questions
Perform timely follow-ups, including lab result callbacks and appointment reminders
Maintain accurate and up-to-date patient records in the EHR system
Respond to patient inquiries and provide general front desk support
Prioritize urgent and appointment-related calls effectively

Fluent in Spanish and English (required)
Experience in a medical receptionist, healthcare support, or high-volume call environment
Hands-on experience with Athena EHR (non-negotiable)
Strong phone presence with clear, professional, and patient-friendly communication
Solid understanding of insurance verification and healthcare workflows
Ability to multitask, prioritize, and manage multiple calls efficiently
Highly reliable, responsive, and engaged during working hours
Detail-oriented with a strong commitment to patient care

Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

Bilingual Medical Scheduling, Intake Specialist – Spanish, English

Key skills