Key skills
R
About this role
Role Overview
- Provide support to Omie customers via chat and phone.
- Perform remote access to customers' machines.
- Create step-by-step procedure guides in image and video formats.
- Escalate systemic issues to the Product Specialists team.
- Redirect any chat or phone contact that is outside your area of responsibility to the appropriate department.
- Handle chats related to invoice rejection issues.
Requirements
- Currently pursuing a university degree (preferred).
- Knowledge of the Omie system (preferred).
- MS Office skills (preferred).
- Minimum 2 years of experience as an intern or assistant.
Benefits
- Flexible benefit/meal allowance: R$ 40.00 per working day.
- Home office allowance.
- Transportation voucher.
- Shuttle service available for commuting to the office.
- Bradesco health plan.
- Amil Dental dental plan.
- Pharmacy assistance.
- Childcare assistance.
- Birthday day off.
- Partner gym apps.
- Partnerships with online therapy and meditation platforms.
- Partnership with SESC
- Credencial Plena.
- Exclusive discounts at leading universities and educational institutions.
- Free access to Omie Academy for employees.
- Partnership with English in Company courses.
- Insurance discount program.
- Swile Shop: exclusive discounts platform.
- Partnership with Dell: coupons up to R$ 2,000.00.
- PPRL (Profit Sharing Program).
- Travel benefits.
- Life insurance.