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Junior Technical Support Analyst – PCD at Omie | JobVerse
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Junior Technical Support Analyst – PCD
Omie
Remote
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Junior Technical Support Analyst – PCD
Brazil
Full Time
3 hours ago
No Sponsorship
Apply Now
Key skills
R
About this role
Role Overview
Provide support to Omie customers via chat and phone.
Perform remote access to customers' machines.
Create step-by-step procedure guides in image and video formats.
Escalate systemic issues to the Product Specialists team.
Redirect any chat or phone contact that is outside your area of responsibility to the appropriate department.
Handle chats related to invoice rejection issues.
Requirements
Currently pursuing a university degree (preferred).
Knowledge of the Omie system (preferred).
MS Office skills (preferred).
Minimum 2 years of experience as an intern or assistant.
Benefits
Flexible benefit/meal allowance: R$ 40.00 per working day.
Home office allowance.
Transportation voucher.
Shuttle service available for commuting to the office.
Bradesco health plan.
Amil Dental dental plan.
Pharmacy assistance.
Childcare assistance.
Birthday day off.
Partner gym apps.
Partnerships with online therapy and meditation platforms.
Partnership with SESC
Credencial Plena.
Exclusive discounts at leading universities and educational institutions.
Free access to Omie Academy for employees.
Partnership with English in Company courses.
Insurance discount program.
Swile Shop: exclusive discounts platform.
Partnership with Dell: coupons up to R$ 2,000.00.
PPRL (Profit Sharing Program).
Travel benefits.
Life insurance.
Apply Now
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