Order Management Coordinator – Customer Service, Order Processing

Role Overview

• Manage the complete order lifecycle: receipt, purchase order (PO) confirmation, processing and follow-up through to delivery
• Serve as the primary point of contact for customers, responding to inquiries promptly, professionally and proactively
• Maintain accurate, up-to-date records for each order and ensure full traceability
• Coordinate with internal teams (operations, supply chain, quality, business units) to ensure product availability and adherence to deadlines
• Proactively monitor shipments and delivery timelines, keeping customers informed of order status
• Prepare regular reports and updates for customers on the progress of their projects
• Participate in initiatives to improve order management and customer service processes
• Assist with planning and coordinating daily operational activities

Requirements

• University degree in supply chain, business administration, life sciences or a related field
• 1 to 2 years of relevant experience in customer service, order management, logistics or operations
• Exceptional recent graduates with strong internships or relevant skills will also be considered

Benefits

• N/A