Manage incoming software and hardware orders end-to-end; verify order completeness and accuracy before processing and maintain a clear audit trail in Zoho CRM.
Process software license activations upon confirmed payment; manage key issuance, upgrades, and renewals across all delivery channels in accordance with fulfillment policy.
Maintain company presence and manage transactions on commercial reseller and VAR portals; submit deal registrations, process orders, and track licensing activity across partner channels.
Utilize Zoho CRM to process and track fulfillment workflows, including deal validation, status updates, and order documentation.
Track and manage physical asset inventory (dongles, tokens, hardware accessories) using RefTab or equivalent systems.
Package and coordinate shipment of physical components as needed, ensuring timely and secure delivery.
Partner with the sales team on licensing documentation, order status inquiries, and customer-facing fulfillment questions to support deal closure and renewals.
Maintain accurate fulfillment records and generate periodic reports for operations and finance review.
Identify and help implement efficiency gains across the fulfillment and procurement workflow.

2–4 years of experience in software fulfillment, order operations, licensing administration, or a related operational support role.
Experience with VAR or commercial reseller portals and software licensing models (perpetual, subscription, or seat-based); familiarity with Zoho CRM is a plus.
Detail-oriented with strong organizational and time management skills; able to manage multiple open orders simultaneously without dropping the ball.
Working knowledge of software licensing models and channel distribution; experience in a technology or software company preferred.
Strong written and verbal communication skills; comfortable interfacing with sales reps, channel partners, and customers.
Comfortable working across multiple software systems simultaneously (CRM, licensing portals, email); prior experience with Zoho CRM or a comparable platform strongly preferred.
Proficiency in Microsoft Office or Google Workspace; demonstrated comfort navigating web-based portals and license management systems with speed and accuracy.

401(k) with employer match
Medical, Dental, Vision Insurance
Paid time off (PTO + 11 holidays)
Growth-Oriented Culture: Work with a supportive, mission-driven team in a dynamic, innovative environment.

Fulfillment & Procurement Coordinator – Software

Key skills