Act as the primary point of contact for customers regarding product information, order status, and general inquiries.
Provide timely and accurate information to customers to support the sales process and record tasks in CRM.
Handle customer complaints and provide appropriate solutions, ensuring a positive customer experience.
Maintain and update customer records in the CRM system with accurate and current information.
Track and analyze customer interactions and sales activities to support the sales team’s strategy.
Generate and distribute CRM reports to the sales team and management as required.
Coordinate and follow up on sales activities, including sending proposals, quotes, and product information to customers as requested by Strategic Sales Managers.
Liaise with suppliers to obtain product information, pricing, and availability.
Maintain strong relationships with suppliers to support the sales process and ensure high-quality service delivery.

Bachelor’s degree in business, Marketing, or a related field is preferred.
Minimum of 3 years of experience in an inside sales or customer service role is preferrable.
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Proficiency in using CRM software (e.g., Salesforce), MS Office (especially Excel) and PowerBi
Ability to work independently and as part of a team.
High level of attention to detail and accuracy.
English is a must.

Inside Sales Assistant

Key skills