Lead the strategy and execution of customer onboarding for the BU Supply, ensuring efficient activation, reduced time-to-value, and solid preparation for capturing recurring revenue and expansion opportunities.
Define and evolve the onboarding strategy aligned with BU Supply's value proposition;
Ensure predictability of go-live dates and revenue ramp;
Act as a bridge between Sales, Product, Operations, and Customer Success;
Contribute to the continuous improvement of the customer’s initial experience.
Define a segmented onboarding model based on customer size, complexity, and maturity;