Helping meet and exceed client expectations by supporting clients and their employees with HR software and services.
Answering incoming calls and chats from customers about employer’s benefits plans.
Educate and advise callers on their benefits, the system, and all related processes.
Process enrollment related transactions and take ownership of issues through resolution.
Research customer requests and follow up with customers as needed.
Document information into a client system to track customer interactions and solutions.

Strong verbal and written communication: Must be able to use company resources to comprehend health and insurance plan concepts and explain them to customers in a way the customer will understand.
Technical skills: Proficient in using Windows 10 computer and Microsoft Office applications, primarily Outlook and Word. Ability to use dual monitors.
Customer Service Mindset (passion to serve): Ability to provide exceptional customer service consistently in a high-volume environment.
Advocate Mindset: Reduces customer effort
Problem solves on behalf of the customer and resolves customer issues per business protocol.
Professional demeanor: Exceptional organizational skills, must be able to display a positive attitude in a fast-paced environment; Ability to communicate efficiently and effectively with all levels of personnel.
Schedule flexibility within Service Center hours of operation is required.
Education: High School degree, required; Associate degree or equivalent experience, preferred.
Candidate must be able to work any of the service center hours of operation 7 AM CST to 7 PM CST. Weekend hours may also be required.
Virtual Work Environment Requirements: A quiet, private environment free of distraction, television noise, door bells, pets, family members is necessary with sufficient working space for computer, additional monitor and keyboard/mouse.

Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
Remote first, Office friendly environment! No time to commute? No problem!
Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.

Customer Service Representative

Key skills