Customer Service Representative

bswift is a company transforming benefits administration with state-of-the-art technology and services. The Service Center Customer Service Representative will support clients and their employees by answering inquiries about benefits plans, processing transactions, and resolving issues.

Responsibilities:

• Answer incoming calls and chats from customers about their employer’s benefits plans
• Educate and advise callers on their benefits, the system, and all related processes
• Process enrollment related transactions and take ownership of issues through resolution
• Research customer requests and follow up with customers as needed
• Document information into a client system to track customer interactions and solutions

Requirements:

• Strong verbal and written communication: Must be able to use company resources to comprehend health and insurance plan concepts and explain them to customers in a way the customer will understand
• Ability to retain information on fundamental benefit plan concepts
• Technical skills: Proficient in using Windows 10 computer and Microsoft Office applications, primarily Outlook and Word
• Ability to use dual monitors
• Customer Service Mindset (passion to serve): Ability to provide exceptional customer service consistently in a high-volume environment
• Advocate Mindset: Reduces customer effort - Problem solves on behalf of the customer and resolves customer issues per business protocol
• Professional demeanor: Exceptional organizational skills, must be able to display a positive attitude in a fast-paced environment
• Ability to communicate efficiently and effectively with all levels of personnel
• Schedule flexibility within Service Center hours of operation is required
• High School degree, required
• Candidate must be able to work any of the service center hours of operation 7 AM CST to 7 PM CST
• Weekend hours may also be required
• Virtual Work Environment Requirements: This position is 'work at home' and candidate must have a home environment that meets the minimum company requirements: A quiet, private environment free of distraction, television noise, door bells, pets, family members is necessary with sufficient working space for computer, additional monitor and keyboard/mouse
• If children are at home, they must have other dedicated supervision
• Internet connectivity requirements: High speed internet required with ability to connect company provided computer via Ethernet cable to home router
• Minimum internet speeds: 25 MB download speed and 3 MB upload speed (as measured by speedtest.org)
• The following are NOT acceptable alternatives to a wired high speed internet connection: WiFi, WiMax, Satellite, Cellular, Wireless or Hotspot
• Working from public internet locations (such as Starbucks) or outside your home office
• Associate degree or equivalent experience, preferred