Receive, classify, log, handle, and resolve incidents/tickets and service requests; when resolution is not possible, escalate them to the next support level
Record incidents in the ITSM tool to ensure they are routed to the correct team
Guide users regarding current processes, rules, and procedures
Keep the ticket requester informed of progress, providing clarifications, guidance, and updates
Perform software configuration and maintenance

Meal and/or grocery allowance for market purchases and meals 🍴
Medical and dental assistance for you and your family 💙
Pharmacy partnerships for discounts on medications 💊
Childcare assistance according to company policy 🍼
Gym partnership/discount to encourage exercise 🤸‍♀️🤸‍♂️
Partnership with SESC for a variety of cultural and leisure programs ✈
Partnerships for language studies, technology training, and online course platforms 📚
Payroll-deductible loans with attractive rates + financial education program 💰
Corporate university and learning paths with diverse content on technology, soft skills, market trends, and more 👨‍💻
Employee referral program with potential rewards and bonuses 🎁
Group life insurance ⛑

Junior Service Desk Analyst

Key skills