Serve as the primary point of contact for small and medium customers, ensuring their successful onboarding and ongoing satisfaction.
Assist in the implementation of customer solutions, providing guidance and support throughout the process.
Proactively build and maintain strong relationships with customers to foster long-term loyalty and satisfaction.
Identify and capitalise on opportunities for upselling additional products or services.
Collaborate with the Business Development team to identify new business opportunities and support the company’s growth initiatives.
Regularly monitor customer metrics and respond to any signs of dissatisfaction or challenges.
Act as the customer advocate, ensuring their voice and feedback are considered in product development and service improvements.
Create and maintain accurate customer records and documentation in CRM systems.
Conduct regular check-ins and review meetings to ensure customer success and continued alignment.

Customer-focused with a passion for helping clients succeed.
Strong organisational skills and attention to detail.
Ability to thrive in a collaborative and fast-paced environment.
Goal-oriented, with a track record of achieving targets.
Ability to adapt to changing customer needs and industry trends.
A proactive mindset, with the ability to take ownership of tasks and drive results.
Experience within the Fintech, finance or travel industry would be an advantage for this position (or a high interest would be great!)
Fluent in Dutch and English is a must (French is a nice plus!)

Attractive remuneration
Your choice of preferred OS, Windows or Mac
Flat hierarchy and transparent communication in a relaxed, professional atmosphere
Opportunity to develop your talent in a dynamic team with ambitious goals
Flexibility and possibility to work remotely
Company card with a monthly allowance for lunches, coffee, etc. with co-workers

Customer Success Manager – BeNeLux, Nordics

Key skills