Operations Escrow Officer

Role Overview

• Communicate, timely, professionally and courteously with our borrower and lender customers
• Establish and maintain effective working relationships with a variety of lenders
• Identify and understand curative issues that require attention/resolution and direct communication with lender or borrower
• Communicate with borrower or lender to resolve curative issues as needed
• Document preparation for necessary items including but not limited to conveyance Deeds and Subordinations where legally permitted
• Prepare final closing package, including final settlement statements, revised CDs, borrower proceeds preferences, borrower affidavits, and more
• Perform pre-close quality review of all title and escrow documents
• Review lender documents for accuracy (review vesting page, signature pages, riders, deeds, ensure loan amount matches CD, ensure document dates match schedule dates)
• Review and understand lender instructions in their entirety
• Complete closings in a timely and high-quality manner
• Prepare files for final policy generation, recording, and settlement statement
• Confirm vesting during balancing
• Ensure all invoices are obtained and funds collected prior to close
• Balance a closing disclosure
• Ensure that closing documents are delivered to the notary for signing (ensure all signers are present for closing and that document packages are delivered to signing agent/notary portal)
• Verify signing details and accuracy of signed loan documents
• Perform post-close file reviews for accuracy of payoffs, vesting, and lender documents for the disbursement of funds
• Adhere to established quality and compliance standards
• Effectively manage and resolve escalations

Requirements

• 5+ years of title & escrow experience with demonstrated success.
• Proven customer service experience
• Review and understand title search
• Possess ability to understand advanced title and curative items
• Ability to speak comfortably with Executive Level associates from Lender Partners
• Have a driven, positive attitude and ability to work as a team player
• Solution Driven
• Recognize and mitigate potential risk to organization
• Must understand title search/commitment content and requirements to clear for closing
• Excellent phone, email, face-to-face and remote communication skills with the
• Ability to handle heavy call volume effectively
• The ability to operate in a strategic and forward-thinking manner
• The ability to multitask, focus as required and to be proactive
• Ability to thrive in a fast-paced, metrics-driven work environment
• Attention to detail and organizational skills, knowledge of general escrow practices, title insurance and regulatory guidelines, and legal documents
• Open minded to process changes, continuous system updates and enhancements
• Proficient in using various computer programs and ability to navigate educational company provided resources.
• Diverse Lender experience required
• Effective time management
• Resware experience a plus!

Benefits

• Medical/dental/vision insurance
• 401(k)
• Generous vacation time
• Paid bonding leave